Assured Software, the Canada-based creator of fire and flood restoration software for contractors, recently recorded its 10,000th ticket in TeamSupport and continues to use the issue management system to support its growing customer base.
Assured Software implemented TeamSupport’s collaborative help desk software system in 2010 after a lengthy customer support software search. Now nearly every employee with customer-facing responsibilities uses TeamSupport as an integral part of their daily work.
“TeamSupport has allowed Assured Software to save an enormous amount of time and money—not only for us, but for our customers,” says Greg Lehmann, a member of the company’s support team. “In addition to TeamSupport’s strengths as a reliable and consistent ticketing system, it has given us the ability to respond to customers via e-mail and have all correspondence documented. This has allowed our support team to stay small in numbers—and make remote support so much more possible—even while our customer base continues to grow.”
Assured Software reveals TeamSupport’s easy-to-use and flexible design make it one of the best help desk software solutions on the market. Assured Software’s entire support team was up and running in no time. TeamSupport’s custom fields allow users to create their own statuses and add fields unique to their company’s needs. Users are also able to assign tags and types to organize customer service issues.
Adds Laura Dombrosky, one of Assured Software’s support agents, “The ability to assign multiple customers to a ticket really helps me to see the severity of a particular feature request.”
TeamSupport was built in 2009 by veteran software and service professionals. Today it is an award-winning customer service software provider to companies across the globe.
“We designed TeamSupport help desk software to improve collaboration within organizations and to improve workplace efficiencies,” says TeamSupport CEO Robert C. Johnson. “One of TeamSupport’s strengths is our customer support system is sophisticated yet simple to use. And, because it’s highly flexible, users like Assured Software can modify the fields to match the unique needs of their team.”
About TeamSupport
TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is one of the best help desk software solutions on the market today by visiting www.TeamSupport.com.
About Assured Software
Assured Software, based in Vancouver and Kelowna, British Columbia, was established in 1997. Today they create and develop software for fire and flood restoration contractors so insurance claims get settled faster and easier. For more information, visit www.assuredconnect.com.